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PRIVACY POLICY

Effective Date: 04.04.2026

At Nest & Form LTD, we are committed to protecting the privacy and security of our customers and website visitors. This policy explains how we collect, use, and protect your personal data.

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1. DATA CONTROLLER

Nest & Form LTD is the "Data Controller" for the information collected via nestandform.co.uk.​ 

hello@nestandform.co.uk.

2. DATA WE COLLECT

We may collect and process the following information:

  • Identity Data: Name, title.

  • Contact Data: Email address, telephone number, and billing/installation address.

  • Project Data: Information about your property, ground conditions, and site photos provided for quoting purposes.

  • Technical Data: IP address, browser type, and usage data via cookies (see Section 8).

3. HOW WE USE YOUR DATA

We use your data only when the law allows us to. Most commonly:

  • To Provide Quotes: Processing your request for a garden room or sauna.

  • Performance of Contract: To carry out the construction project on your land.

  • Legal Obligations: For tax purposes and building regulation records.

  • Communication: To send updates regarding your project or respond to inquiries.

4. LEGAL BASIS FOR PROCESSING

  • Contractual Necessity: We need your data to fulfill our agreement with you.

  • Legitimate Interests: To improve our services and respond to leads.

  • Consent: For marketing communications (which you can opt out of at any time).

5. DATA SHARING

We do not sell your data. We only share information with third parties necessary to complete your project, such as:

  • Sub-contractors: (e.g., Electricians or specialized installers).

  • Payment Processors: To securely handle your 50% deposit.

  • Regulatory Bodies: (e.g., Local Planning Authorities or Building Control) if required for your build.

6. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and partners who have a business "need to know."

7. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or structural warranty requirements (typically 6 years for tax and contract purposes).

8. COOKIES

Our website uses cookies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of the site.

9. YOUR LEGAL RIGHTS

Under UK GDPR, you have the right to:

  • Access your data.

  • Correct inaccurate data.

  • Request Erasure ("The right to be forgotten").

  • Object to or restrict processing.

  • Withdraw Consent at any time.

To exercise these rights, please contact us at [Insert Email Address].

10. COMPLAINTS

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.

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